About us Strawberry Delivery
At Strawberry Delivery we specialize in a variety of plants and flowers for your home or business. We can customize your order as needed and can even make suggestions based on your individual needs! We value our customers and want to ensure your complete satisfaction with our plants; that’s why we always include an extra plant or even a unique and personalized plant bundle with your order.
Strawberry Delivery goal is to make sure you are completely satisfied with your adoption. I know that sounds funny, but think about it. It is a living thing that you bring into your home. We make sure you have every resource to help it grow and bring you and your family joy!
So, here are all your needs to help your new family member to survive and flourish. Many websites make it so difficult to find ways to contact the company you are purchasing with. So here is a list of ways to contact us and find information or help to help your new family member. The list below are links
How it started
Growing up I have always loved plants. I remember pinching off African violet leaves from plants and being amazed I could make new plants. I then experimented with every plant I could find. Orchids are one of the only plant still today I cannot keep alive. That is one reason I don't sell them. 🙂
Important life experiences
We come a military family, my grandfather, father and then me. As a family-run and veteran-owned business, we abide by the core values of honor, integrity and commitment. These values flow not only through our family, but through our business as well, and we take pride in knowing that each order is made fully to the customer’s satisfaction.
Where we are now
My love of plants has never stopped and actually like working in my bare feet because I love the feel of dirty on my feet. We created Strawberry Delivery to share our love and passion to make sure that every plant we send out will make you believe we care. These plants at Strawberry Delivery are part of our family and we guarantee that you will be satisfied with your plants in your home or your garden. So adopt your plant today.
Our Veteran owned Nursery Guarantee, we believe in being an Honorable Nursery that gives its commitment with the courage to do so! We Will Do! What is Right!
You may have heard horror stories about purchasing from other companies that treat their customers with disrespect and give them the proverbial "run around" when trying to correct an error that has been made. You need not worry about this from Strawberry Delivery, this will not be the case in the unlikely event that an error or other problem occurs. We are kindhearted and reasonable people who are willing to work out issues, not compound them. Just send us a photo of the plant against a white back ground within the first 4 days.
Here's how our Veteran's Guarantee works: if your Plant starts heading south pretty fast just give us a call and we can try to help recover the plant at 919-696-0328. Within 30 days of the purchase date, simply have taken two more weekly photo's (if second week's photo looks bad we will reship then) and a new item will be shipped to you, at the next Fall / Winter planting time and at our cost. We offer a one time / one shipment replacement on bare-root plants/trees so you may want to wait until late Summer to evaluate your trees and then claim your 1 year warranty. The HPN plant warranty is redeemable as an in-store credit and not refundable. We truly appreciate our customers and will strive to satisfy each and every one of you. Thank you from all of us at Strawberry Delivery for choosing us to supply your quality plants.
This guarantee does not extend to annuals (a plant that is grown for a single season, this includes Strawberry plants) or for a replacement claim for items that value $10.99 or less. Items that are discounted, or marked as sale items are not guaranteed for replacement. A replacement claim for an item(s) of $10.99 or less will receive a credit for the value of the item(s) in the form of a gift certificate that may be redeemed on their next purchase.
For our full purchase agreement terms
Purchase Agreement Terms
The Legal Stuff!
By accepting delivery of any product delivered from Strawberry Delivery, you ("Customer") agree to be bound by the terms and conditions listed below. You and strawberrydelivery.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and strawberrydelivery.com. In addition, these terms and conditions are subject to change at any time as deemed necessary by Hand Picked Nursery.
We do not require our customers to fill out forms or pay shipping costs, for a second time, to receive a replacement product. Just send us a photo of the plant against a white back ground within the first 4 days.
Here's how our Veteran Guarantee works: if your Plant starts heading south fast just give us a call and we can try to help recover the plant at 919-696-0328. Within 30 days of the purchase date, simply have taken two more weekly photo's (if second week's photo looks bad we will reship then) and a new item will be shipped to you, at the next Fall / Winter planting time and at our cost. We offer a one time / one shipment replacement within 30 days. The HPN plant warranty is redeemable as an in-store credit and not refundable. We truly appreciate our customers and will strive to satisfy each and every one of you. Thank you from all of us at Hand Picked Nursery for choosing us to supply your quality plants
Restocking and cancelled order that have been shipped!
Strawberrydelivery.com charges a 20% restocking fee for all items refused at delivery, returned after accepting delivery, and/or for orders canceled after shipping from our warehouse has already occurred. The refund will be for purchase price of items being refund minus shipping. In general, any item discounted from the regular published price, at the time the order is placed is void of any guarantee. For example: The buy 2 get 1 free, the free are not part of the guarantee. Our replacement policy is valid item for item. To up-size or exchange for another item is only redeemable for 1/2 (half) the dollar amount of the original item and additional shipping costs may apply for substitutes of larger items